Refund policy

At Velmora, we are committed to delivering quality products. Please read our policy carefully before making a purchase.

1. Return Eligibility
We accept returns strictly within 10 days from the date of delivery. Any return requests made after this period will not be accepted.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items
The following items are not eligible for return:

• Items marked as final sale or non-returnable
• Used, damaged, or altered items not due to our error

3. Return Shipping Costs
All return shipping costs are the responsibility of the customer. Velmora does not provide prepaid return labels or reimburse shipping fees.

We recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments.

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to reflect in your account

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will review and provide a resolution accordingly.

6. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item (following the policy above) and place a new order.

7. Contact Us
For any return requests or questions, please contact our support team at:
Varinderkang5620@gmail.com